Important Note: This Privacy Policy describes 1mdbet's practices regarding the collection, use, storage, and protection of your personal data. By using our platform, you agree to the terms stated herein. Please read carefully.
1
Introduction & Scope of Privacy Policy
1mdbet deeply values the trust placed in us by every member. This Privacy Policy is designed to provide full transparency on how we handle your personal information as a user of our online gaming platform. This document applies to all information collected through the 1mdbet website, our mobile app, and any communication channels we provide.
This policy covers all categories of personal data collected during registration, daily platform use, financial transaction processing, and your interactions with our customer support team. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards to ensure your privacy rights are always upheld.
Your continued use of the 1mdbet platform following any updates to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.
Our Commitment: 1mdbet has never and will never sell member personal data to any third party for commercial or marketing purposes. Your information is used solely to improve your gaming experience and ensure the security of your account.
2
Types of Personal Data Collected
In the course of providing our services, 1mdbet collects various categories of personal data depending on your activities and interactions with our platform. The table below provides a comprehensive overview of the types of data collected:
| Data Category |
Example Information |
Requirements |
| Personal Identity |
Full name, identification card number, date of birth, gender |
Mandatory |
| Contact Information |
Email address, phone number, state of residence |
Mandatory |
| Financial Information |
Bank name, bank account number (last 4 digits), e-wallet name |
Withdrawal |
| KYC Verification Data |
ID card image, verification selfie, proof of address |
Verification |
| Platform Activity Data |
Betting records, transaction history, session duration, and games played |
Automatic |
| Technical Data |
IP address, device type, operating system, web browser, device ID |
Automatic |
| Communication Data |
Live chat logs, support emails, and submitted complaints |
When Required |
Note: Your full bank card details and bank account password are never collected or stored by 1mdbet. Sensitive payment information is handled entirely by licensed third-party payment gateways.
3
Data Collection Methods
1mdbet collects your personal data through several key methods:
- Account Registration: When you register as a new member, you provide us directly with basic information such as your name, email, phone number, and password.
- KYC Process: During identity verification, you will upload official documents such as a copy of your ID card or passport as part of our legal compliance requirements.
- Financial Transactions: Every time you make a deposit or withdrawal, our system records the necessary transaction details, including the payment method and amount involved.
- Platform Usage: Gaming activity data, betting history, and usage patterns are automatically collected during your active sessions on our platform.
- Cookies and Tracking Technologies: Your web browser stores cookies that help us identify your session, save language preferences, and analyse platform usage for improvement purposes.
- Support Communications: When you contact our support team via Live Chat or email, records of those conversations are stored for reference and quality control purposes.
- Mobile App: The 1mdbet app may collect additional data such as device ID, phone model, and operating system information for debugging and app performance improvement purposes.
4
Purpose of Personal Data Use
The data we collect is used responsibly and exclusively for the following purposes:
- Account Management: Processing registration, verifying identity, and managing member accounts including security settings and communication preferences.
- Transaction Processing: Processing deposits, withdrawals, and fund transfers accurately, promptly, and securely.
- Platform Security: Detecting and preventing fraudulent activity, intrusion attempts, multiple accounts, and any misuse of the platform.
- Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and reporting requirements to relevant authorities in accordance with applicable laws.
- Customer Support: Providing effective technical support and customer service whenever you need assistance.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance in line with our responsible gaming policy.
- Service Improvement: Analysing usage data in aggregate (without identifying individuals) to improve platform performance, enhance the user interface, and develop new features.
- Important Communications: Sending account-related notifications, security updates, policy changes, and required transaction information.
Marketing Communications: We only send you promotional materials and exclusive offers if you have given explicit consent during registration or through your account settings. You may unsubscribe at any time via the unsubscribe link in any email or through your account dashboard.
5
Data Sharing with Third Parties
1mdbet maintains a strict data-sharing policy. We do not share your personal information with external parties except in the following limited and defined circumstances:
- Licensed Payment Providers: Details required to process financial transactions are shared with licensed payment gateway providers and are subject to strict confidentiality agreements.
- Game Software Providers: Basic game statistics data may be shared with game software providers such as Pragmatic Play, Playtech, and others solely for the purpose of game result verification.
- Legal Requirements: We are required to disclose certain information to authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or other enforcement bodies upon receipt of a valid and enforceable order.
- Cloud Services & Infrastructure: Our technical infrastructure service providers have limited access to data strictly necessary for carrying out technical operations and are bound by comprehensive privacy agreements.
- Fraud Prevention: In cases involving fraud investigations, relevant information may be shared with the appropriate authorities or other platforms for mutual protection purposes.
Our Guarantee: 1mdbet has never and will never share, sell, or rent your personal data to marketing companies, data brokers, or any third party for commercial purposes. All our third-party partners are bound by legally enforceable data protection agreements.
6
Security and Data Protection
We continually invest in the latest security infrastructure to ensure your personal data remains protected against cyber threats. The security measures we implement include:
- 256-Bit SSL/TLS Encryption for all data communications between the platform and your device.
- Data-at-Rest Encryption for all sensitive information stored in our databases.
- Two-Factor Authentication (2FA) available to all member accounts as an additional layer of security.
- 24/7 Monitoring by an automated threat detection system that identifies suspicious activity in real time.
- Role-based access control ensuring that only authorised personnel can access members' personal data, and only to the extent required for their duties.
- Regular security audits by our internal technical team and qualified external assessors to identify and address any system vulnerabilities.
- Enterprise-grade DDoS protection and firewall to ensure continuous platform availability and security.
Shared Responsibility: While we do everything possible to protect your data, account security also depends on your own actions. Always use a strong and unique password, enable 2FA, and never share your login credentials with anyone.
7
Data Retention Period
1mdbet retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.
- Active Account Data: Retained for the duration your account remains active and for a specified period after account closure for legal compliance purposes.
- Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements.
- KYC Documents: Retained for the period required under applicable AML/CFT regulations, typically no less than five (5) years.
- Game Activity Logs: Retained for two (2) years for dispute resolution and internal audit purposes.
- Support Communication Records: Retained for one (1) year for quality control and team training purposes.
Once the retention period has expired or data is no longer needed, we will securely delete or anonymise it using methods approved by industry standards.
8
Your Rights Regarding Personal Data
As a data subject under Malaysia's PDPA, you have the following rights regarding the personal information we hold about you:
1
Right of Access
You have the right to request a copy of the personal data we hold about you in a readable format.
2
Right to Rectification
You may request corrections to any inaccurate, outdated, or incomplete data via your account dashboard or by contacting our support team.
3
Right to Erasure
You may request deletion of your personal data, subject to applicable legal retention requirements.
4
Right to Withdraw Consent
You may withdraw consent for data processing at any time, including opting out of marketing communications.
5
Right to Restrict Processing
In certain circumstances, you may request that we temporarily halt processing of your data while a dispute or complaint is being resolved.
6
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another relevant party.
Response Time: We are committed to responding to all privacy rights requests within 14 business days from the date a complete request is received. Requests may be submitted via Live Chat or our support email.
9
Cookies and Tracking Technologies
The 1mdbet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification, transaction security, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
- Performance Cookies: Collecting information about how you use our platform — pages visited, time spent, and any errors encountered — to help us improve performance.
- Functional Cookies: Storing your personal preferences such as preferred language, display settings, and login information (with your consent) for a more convenient experience.
- Analytics Cookies: We use internal analytics to understand usage patterns in aggregate and anonymous form. This data helps us make informed decisions to improve our services.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your gaming experience. For further guidance on managing cookies, please refer to your web browser's documentation.
10
Privacy Policy Amendments
1mdbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform service improvements. Any material changes will be communicated to you via:
- An in-platform notification upon your next login.
- A notification email will be sent to the address registered on your account (for significant changes).
- Update of the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically — at least once every three months — to stay informed about how we handle your personal data. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
Key Changes: If we make changes that materially affect your fundamental rights, we will provide at least 30 days' notice before the changes take effect, giving you sufficient time to review and make an informed decision.
11
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our Data Privacy Officer team is available to assist you at any time.
- Privacy Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
- Response Time: We are committed to responding to all privacy enquiries within 14 business days.
When contacting us regarding privacy matters, please provide your full name, member account number, the type of request being made, and any relevant details that may expedite our review process. All privacy-related communications will be handled confidentially and professionally.
Formal Complaints: If you are not satisfied with how we handle your personal data after contacting us, you have the right to lodge a formal complaint with Malaysia's Personal Data Protection Department (PDPA) under the Ministry of Communications and Multimedia.